Privacy Policy & Cookie Policy

PRIVACY & COOKIES POLICY

Privacy

About this Privacy Policy

This privacy policy refers to how Dragon Card Games (“Us”, “We” or “Ours”) protects and uses any information that you give us when you are using our website.

Should we ask you to provide certain information by which you can be identified when using our website, then you can be assured that it will only be used in accordance with this privacy statement and we will only ask for it if we really need it.

We reserve the right to change our privacy policy from time to time so please check back here occasionally for updates.

How we will use your data and what data we need

We only collect and use your personal information to complete tasks on your behalf.
With this data we:

• Process and dispatch any orders you have placed
• Communication with you
• Record keeping

·         In most cases where we request you to provide information about yourself, if you do not provide us with that information, we may not be able to process your order. E.g., a courier company may need your telephone number to inform you about your delivery and without this they won’t provide the service.

The information we collect:

• Your name, delivery and billing addresses – to deliver your purchase to you.
• Contact telephone number – send you service messages by text (courier delivery time slot) and customer service.
• Email address – to send you order updates and if you create an account, this is your username, along with a password which we cannot access as it is encrypted.
• Date of birth – to confirm you are over the age of 13 and we can lawfully process your data without parental consent.
• Payment details – to take payment for any order you place and provide refunds where necessary. We will also use these details for fraud prevention and detection, protecting both you and us.

We would like to send you e-newsletters about the products we sell, services and sales but we will only do this if you are happy to receive these emails. You can let us know that you would like to receive emails from us in your account when you log onto the website.

If you wish to return an order, the minimal details we require is your name and order number. Why you are returning your order is useful so we can improve but not required. For more info see returns info.

All the information you give to us is confidential and we will only use your information in the way we tell you in this policy.

Customer Experience

Having an account with us enables you to purchase products from us without having to fill in your personal information every time you shop online with us.

We may contact you about the experience you have had whilst shopping with us so that we can find out what were doing well and improve on the things we are not.

Security

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable electronic and managerial procedures to safeguard and secure the information we collect online. We never have access to your full credit/debit card details and are not held in clear text.

Sometimes we need to investigate orders that do not automatically pass our payment providers fraud detection. This may mean your order will take additional time to complete as we will need to complete manual checks using the data you have provided for this and previous orders with us.

Third Parties

We will never sell or disclose your personal information to a third party, it will only be used for the purposes described in this policy.

To prevent fraud or other criminal activity and to make sure your information is correct and accurate, we may pass on the information we have about you to law enforcement agencies where an allegation has been made of suspected criminal activity.

Links to other websites

Our website may contain links to and from third party websites. These websites have their own privacy policies. If you follow a link to any of these websites, please make sure that you read their privacy policies before you submit any information to these websites. We do not accept any responsibility for their policies.

Need to update your data?

If you find that the personal information, we have about you is incorrect such as change of name or address. Then please contact us so it can be corrected. We are under legal obligation to ensure that all the information we have about our customers is correct and up to date. To do this, please email us, if you have a customer account on our website, you can change the details via your account screen.

Access to your information

If you wish to find what information we have held on you please feel free to contact us via the store email, in most cases it will be the information you’ve entered when creating an account or placing an order.

Changes to the Privacy Policy

We may, from time to time, review and update this privacy policy to take account of new laws and technology and changes to our operations. Please visit this page periodically, to check for updates.

Cookie Policy

What are cookies?

It is a piece of data stored on your computer that acts as an identifier for when you visit the site again.

How do we use cookies?

We use cookies to distinguish you from other users of our website and to provide a browsing experience that is unique to you. Cookies are used by us so that our website can remember what you have done whilst browsing.

What type of cookies do we use?

Cookies can be in the form of session cookies or persistent cookies. Session cookies are deleted from your computer or device when you close your web-browser. Persistent cookies will remain stored on your computer or device until deleted or until they reach their expiry date.

We use the following cookies: 

Analytical/performance cookies – These cookies allow us to recognise and count the number of visitors to our website and to see how visitors move around when they are using it. This helps us to improve the way our website works, for example, by ensuring that users find what they are looking for easily.

Customer preference cookies – when you are browsing or shopping on magic Madhouse, these cookies will remember your preferences, improving your shopping experience with us.

Functionality cookies – These cookies are used to recognise you when you return to our website. This enables us to personalise our content for you, such as greeting you by name and remembering your preferences. It also allows for live chat support during your browsing experience.

How do you block cookies?

Most browsers allow you to refuse cookies, this can be accessed via your browser settings

Updating the Cookie Policy

We may update this policy from time to time. Changes in technology, legislation and authorities’ guidance may require us to inform you of the activities we undertake where it affects your privacy rights. You should check this page occasionally to ensure you are familiar with any changes. 

How to contact us

If you have any questions regarding this policy, please get in touch via the store email or the below address.

Address: Dragon Card Games, 28 Everest Court, Goldsworth Park, Woking, Surrey

Telephone: 07568093718